Terms of Service

1. Scope

These Terms apply exclusively to business customers (B2B) as defined under German commercial law. By engaging our services, you confirm that you are acting in a business capacity.

2. Services Provided

We provide services including but not limited to:

The exact scope, deliverables, timeline, and pricing of each engagement are defined in individual project proposals or agreements.

3. Pricing & VAT

No VAT is charged pursuant to §19 UStG (German Small Business Regulation / Kleinunternehmerregelung). All prices are final unless otherwise stated in a project agreement.

4. Payment Terms

Invoices are due within 7–14 days of issuance, unless otherwise agreed in writing. Late payments may result in paused service delivery and statutory interest under German law (§288 BGB).

5. Intellectual Property

Upon full payment, the client receives full ownership of all custom-built deliverables created specifically for their project. Javox retains the right to use general methodologies, frameworks, and non-client-specific components in future projects.

The content, design, and code of this website remain the intellectual property of Javox and may not be reproduced without written permission.

6. Limitation of Liability

We optimize all systems for best results. However, we do not guarantee:

• Specific lead volume or revenue outcomes
• Performance or uptime of external APIs and third-party platforms
• Results dependent on market conditions or client execution

Javox shall be liable without limitation for damages caused by intent or gross negligence. For slight negligence, liability is limited to foreseeable, typically occurring damages and only for breach of material contractual obligations. Javox is not liable for delays or failures caused by third-party providers.

7. Confidentiality

Both parties agree to keep all confidential information, workflows, system architectures, and business data strictly private. This obligation survives the termination of any engagement.

8. Termination

Either party may terminate an engagement as outlined in the project-specific agreement. In the absence of such terms, either party may terminate with 30 days written notice. Work completed up to the date of termination shall be compensated.

9. Governing Law & Jurisdiction

10. Changes to These Terms

We reserve the right to update these Terms. Changes become effective upon posting. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, contact us at jeremy@javoxsolutions.com